PRIVACY POLICY
Effective Date: 18-09-2024
Last Updated: 18-09-2024
At Rajkamal Drycleaners, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you interact with our services.
1. Information We Collect
We collect personal information from you when you:
Use our website or app
Request a pick-up and delivery service
Place an order at one of our locations
Contact our customer service team
Sign up for our newsletter or promotional offers
The types of personal information we collect may include:
Contact Information: Name, phone number, email address, and home address
Payment Information: Credit/debit card details or payment preferences
Service Details: Information about the items you wish to dry clean, such as type of fabric and specific care instructions
2. How We Use Your Information
We use the personal information collected to:
Process your orders and provide dry cleaning and laundry services
Arrange pick-up and delivery services
Improve our products, services, and customer experience
Notify you about promotions, new services, and special offers (with your consent)
Respond to your inquiries or customer service requests
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers: We may share your information with trusted service providers who help us operate our business, such as payment processors, delivery partners, or IT service providers.
Legal Compliance: We may disclose your personal information if required by law or to protect our legal rights, comply with a judicial proceeding, or respond to a government request.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure payment gateways.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your user experience. Cookies are small files stored on your computer that help us remember your preferences and track website usage.
You can disable cookies through your browser settings, but doing so may limit your access to some features of our website.
6. Your Rights
You have the right to:
Access and Review: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to certain legal obligations.
Marketing Preferences: Opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at rajkamaldrycleaners.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the updated policy on our website and update the “last modified” date. We encourage you to review this policy periodically to stay informed of any changes.
9. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at rajkamaldrycleaners.com.